Plan De Travail 1 100 1For visitors
Being able to know the aggregated rating of establishments across multiple platforms helps consumers make informed decisions about where to stay.
Pour les professionnels
Displaying the average rating from multiple platforms in a nearly exhaustive manner serves as a proof of quality and helps professionals manage the online reputation of their establishment.
Capture Decran 2024 07 10 A 10.02.36
Capture Decran 2024 07 10 A 10.17.17Including accommodations, restaurants, and activity providers. The tool collects reviews from over 20 platforms, such as Google, Booking, and TripAdvisor. Using the reviews gathered, Fairguest calculates an average rating for each establishment, which is then displayed on your Apidae profile on sudtourisme.nc.
Requirements for Rating Calculation:
Fairguest allows businesses to respond to reviews posted on sudtourisme.nc.
When a user leaves a review about your establishment on sudtourisme.nc, you will receive a copy of the review via email, giving you the opportunity to respond directly.
Whether the reviews are positive or negative, taking the time to consider the traveler’s feedback is important for managing your reputation and addressing any questions or concerns from visitors.
The emergence of review sites has significantly transformed the decision-making process for purchases, whether they are material goods or tourism-related services. The process is straightforward: a traveler books a service, rates it, and leaves a comment. The goal? To guide future travelers or locals in choosing their accommodations, restaurants, or activities. These ratings and reviews are perceived as a mark of quality.
While word of mouth has traditionally been the primary recommendation method in New Caledonia, this practice has now gone digital, making online reputation management essential.
Managing your reputation involves considering the customer’s feedback in the post-experience phase, taking their opinions into account, and using them for improvement. It’s also a means to build loyalty and encourage potential customers to choose “my” establishment or “my” experience.
The online review system is inherently virtuous: the best way to respond to a negative review is by taking action to improve, which in turn generates more positive reviews. This helps to reflect a more accurate average rating that truly represents the quality of your service.
